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Privacy policy

Privacy policy

Last updated: July 2026

Protecting your personal data is important to us. We treat your personal data confidentially and in accordance with the statutory data protection provisions of Switzerland (Federal Act on Data Protection, FADP) and – where applicable – the General Data Protection Regulation (GDPR) of the European Union.

In this privacy policy we tell you which personal data we collect, for what purpose we process it and what rights you have.

1. Controller

Tibitex Andrea Beer
Email: service@tibitex.ch
Website: https://www.tibitex.ch

2. Collection and processing of personal data

We process personal data only to the extent necessary to provide our website, our online shop and our services. The following data in particular may be processed:

  • Name
  • Address
  • Email address
  • Telephone number
  • Order data
  • Payment information
  • IP address

3. Server log files

When you visit our website, our hosting provider automatically collects information, in particular:

  • IP address
  • Date and time
  • Browser type
  • Operating system
  • Referrer URL
  • pages accessed

This data serves to ensure secure and stable operation.

4. Cookies and similar technologies

Our website uses cookies and comparable technologies. Cookies serve in particular to improve usability, save settings, analyse the use of our website and enable marketing measures.

Cookies that are not technically necessary are only set once you have given your consent. You can withdraw your consent at any time via the cookie settings.

5. Google Tag Manager

We use Google Tag Manager from Google Ireland Limited. Google Tag Manager itself does not, as a rule, process any personal data; it serves solely to manage and deliver other tags. Further services (e.g. Google Analytics or Google Ads) can be loaded via Tag Manager. These are activated only once you have given your consent and generally process information about your use of this website in truncated or anonymised form. This information is usually transferred to a Google server in the USA and stored there.

Further information: https://policies.google.com/privacy

6. Google Ads and conversion tracking

We use Google Ads to draw attention to our products. As part of this we use conversion tracking. It allows us to see whether visitors carry out certain actions on our website after clicking on a Google advertisement (e.g. a purchase). Individual visitors are not personally identified in the process. Processing takes place only once you have given your consent.

7. Google Customer Reviews

After an order we may ask for your consent to take part in a customer satisfaction survey from Google Customer Reviews. If you agree, your email address, your order number and further order data needed to carry out the survey are transmitted to Google.

Further information: https://support.google.com/merchants

8. Microsoft Clarity

We use Microsoft Clarity to improve our online offering. Further information: https://clarity.microsoft.com

9. Payment processing

We use PostFinance Checkout (Wallee) to process payments. When you pay, the data required for payment processing is transmitted to the payment service provider concerned. Processing takes place solely in order to carry out the payment. The privacy provisions of the payment service provider concerned apply in addition.

10. Contacting us

If you contact us by email or via the contact form, we process your details solely in order to deal with your enquiry. The data is not passed on to third parties without your consent, unless there is a legal obligation to do so.

11. Newsletter (CleverReach)

We use the CleverReach service from CleverReach GmbH & Co. KG, Germany, to send our newsletter. If you subscribe to our newsletter, your email address and – where you provide it voluntarily – your name are stored.

Further information: https://www.cleverreach.com

12. Reserved rights

Under the applicable data protection laws you have in particular the following rights:

  • Information about the personal data processed
  • Correction of inaccurate data
  • Deletion, where legally permissible
  • Restriction of processing
  • Release of data or data portability (where applicable)
  • Withdrawal of consent given, with effect for the future

You can contact us at any time to exercise your rights.

13. Data security

We take appropriate technical and organisational security measures to protect your personal data against loss, misuse or unauthorised access. Our security measures are adapted on an ongoing basis in line with technological developments.

14. Cookie list

PPS_LOCALE_INFOS: permanent cookie that stores language, country, currency and session settings. Retention period: 2 years.
jsCookieCheck: stores consent for cookie data storage (consent management). Retention period: 1 year.
Google reCAPTCHA: form protection against bots. The information generated about your use of this website is usually transferred to a Google server in the USA and stored there.

15. Changes to this privacy policy

We reserve the right to amend this privacy policy at any time so that it meets current legal requirements and reflects changes to our website or our services.